Privacy Policy

1. Overview

Carrier Overpass ("we," "us," or "our") operates a carrier safety and leads intelligence platform for insurance and transportation professionals. This Privacy Policy describes how we collect, use, and protect information when you use our platform at carrieroverpass.com.

2. Information We Collect

Account information

When you create an account, we collect your name, email address, and (if you sign in with Google) your Google profile information. If you set a password directly, it is stored as a one-way bcrypt hash — we never store plaintext passwords.

Usage data

We log searches you perform, reports you view, and actions taken within the platform (e.g., saved leads, CRM activity, submission events). This data is used to power features like "Recently Viewed" and to improve the service.

FMCSA carrier data

Carrier profiles, inspection records, crash data, and insurance filings displayed on this platform are sourced from publicly available FMCSA databases. We do not originate this data; we display and organize it for professional use.

Email connection data

If you connect a Gmail or SMTP account for email campaigns or submissions, we store OAuth refresh tokens (encrypted) or SMTP credentials (encrypted) to send emails on your behalf. We access your email account only to send outbound messages you initiate.

3. How We Use Your Information

• Authenticate you and maintain your session
• Deliver the features of the platform (search, reports, CRM, campaigns)
• Send transactional emails (account notifications, submission updates)
• Improve the platform through aggregated, anonymized analytics
• Comply with applicable legal obligations

We do not sell your personal information to third parties.

4. Data Sharing

We share data only with the following categories of parties:

• Infrastructure providers — cloud hosting and database services used to operate the platform
• Google — if you use Sign in with Google or connect Gmail, subject to Google's own Privacy Policy
• Legal authorities — if required by law, court order, or to protect the rights and safety of our users

5. Data Retention

Account data is retained for as long as your account is active. You may request deletion of your account and associated personal data by contacting us. FMCSA carrier data is retained in sync with our upstream data source and is not personally identifiable.

6. Security

We use industry-standard security practices including encrypted data transmission (TLS), encrypted storage of credentials, and access controls. No method of transmission over the Internet is 100% secure; we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, or delete your personal data, or to object to certain processing. To exercise these rights, contact us at the address below.

8. Cookies

We use session cookies required for authentication. We do not use third-party advertising or tracking cookies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on this page with a revised date.

10. Contact

Questions about this Privacy Policy? Contact us at support@carrieroverpass.com.